FAQs & Policies

STANDARD MERCH ORDER FAQ

WHATS THE DEAL WITH PREORDERS?
 

Pre-sales open on a predetermined and advertised date and close on a predetermined and advertised date. All pre-sold apparel and accessories are shipped from our production shop in Tulsa, Oklahoma within TEN DAYS of the closing of pre-sales 

WHOOPS! I BOUGHT THE WRONG SIZE! WHAT HAPPENS NOW?

Accidents happen. Please contact our merchandising partner sameshitdifferentdesign@gmail.com  for a resolution. Refunds are offered on unworn merchandise and we're always happy to help find a solution that works for you.

WHERE'S MY PACKAGE?

Every once in a while, between the USPS and our distributor, things go array. If you are missing merchandise, or your order arrived differently than you ordered it, please email our merchandising partner sameshitdifferentdesign@gmail.com to find a solution that works for you.

CAN I RETURN MY ITEM?

We accept returns on unworn merchandise, if necessary, however, we would prefer to find a solution that puts our merch where it belongs, on our Tulsa music fans! If you have issues with your order, please email sameshitdifferentdesign@gmail.com to find a solution that works for you.

 

WHAT'S TAKING SO LONG ON MY ORDER?

All items are shipped with 5 days of being placed. We use USPS and provide tracking info with order confirmation. If you have tracked your shipment and have discovered an issue, please email sameshitdifferentdesign@gmail.com