FAQs & Policies
STANDARD MERCH ORDER FAQ
WHATS THE DEAL WITH PREORDERS?
Pre-sales open on a predetermined and advertised date and close on a predetermined and advertised date. All pre-sold apparel and accessories are shipped from our production shop in Tulsa, Oklahoma within TEN DAYS of the closing of pre-sales
WHOOPS! I BOUGHT THE WRONG SIZE! WHAT HAPPENS NOW?Accidents happen. Please contact our merchandising manager at firstname.lastname@example.org for a resolution. Refunds are offered on unworn merchandise and we're always happy to help find a solution that works for you.
WHERE'S MY PACKAGE?
Every once in a while, between the USPS and our distributor, things go array. If you are missing merchandise, or your order arrived differently than you ordered it, please email our merchandising manager at Lane@mercuryloungetulsa.com to find a solution that works for you.
CAN I RETURN MY ITEM?
We accept returns on unworn merchandise, if necessary, however, we would prefer to find a solution that puts our merch where it belongs, on our Tulsa music fans! If you have issues with your order, please email Lane@mercuryloungetulsa.com to find a solution that works for you.
WHAT'S TAKING SO LONG ON MY ORDER?
All items are shipped with 72 hours of being placed. We use USPS and provide tracking info with order confirmation. If you have tracked your shipment and have discovered an issue, please email email@example.com.